Incidents reported on status page for SnapGPT https://status.snapgpt.me/ en https://status.snapgpt.me/incident/611537 Mon, 30 Jun 2025 06:30:00 -0000 https://status.snapgpt.me/incident/611537#a48e48fdc20a7b1c0bc1ad981fe8666965e50451d90ea23df0ed78399c5f906c Summary: SnapGPT services were degraded between June 25 and June 29, preventing real users from accessing core functionality, including the dashboard and subscription system. Details: An alpha version of internal test code was unintentionally running in our production environment, which caused significant degradation to our backend servers. This blocked access to the SnapGPT Dashboard, API, and Stripe webhook endpoints, meaning users were unable to sign up, manage subscriptions, or cancel during this time. Impact: - Dashboard was unavailable or unstable for most users - Stripe billing events and subscription management failed - New subscriptions and cancellations were not processed Resolution: As of June 29 at 12:30 PM PST, the test processes were fully disabled and all systems have been restored to full functionality. Stripe webhooks are once again receiving and processing events normally. Next steps: - Strengthened isolation between alpha/testing environments and production - Implemented stricter server resource monitoring and throttling rules - Added uptime checks for Stripe-related endpoints If you attempted to subscribe, cancel, or manage your billing and couldn’t, please contact us or use this link to access your Stripe Customer Portal directly. If the outage directly affected your use of the service, you may be eligible for a free subscription. We sincerely apologize for the disruption — thank you for bearing with us. — The SnapGPT Team https://status.snapgpt.me/incident/611537 Mon, 30 Jun 2025 06:30:00 -0000 https://status.snapgpt.me/incident/611537#a48e48fdc20a7b1c0bc1ad981fe8666965e50451d90ea23df0ed78399c5f906c Summary: SnapGPT services were degraded between June 25 and June 29, preventing real users from accessing core functionality, including the dashboard and subscription system. Details: An alpha version of internal test code was unintentionally running in our production environment, which caused significant degradation to our backend servers. This blocked access to the SnapGPT Dashboard, API, and Stripe webhook endpoints, meaning users were unable to sign up, manage subscriptions, or cancel during this time. Impact: - Dashboard was unavailable or unstable for most users - Stripe billing events and subscription management failed - New subscriptions and cancellations were not processed Resolution: As of June 29 at 12:30 PM PST, the test processes were fully disabled and all systems have been restored to full functionality. Stripe webhooks are once again receiving and processing events normally. Next steps: - Strengthened isolation between alpha/testing environments and production - Implemented stricter server resource monitoring and throttling rules - Added uptime checks for Stripe-related endpoints If you attempted to subscribe, cancel, or manage your billing and couldn’t, please contact us or use this link to access your Stripe Customer Portal directly. If the outage directly affected your use of the service, you may be eligible for a free subscription. We sincerely apologize for the disruption — thank you for bearing with us. — The SnapGPT Team https://status.snapgpt.me/ Mon, 30 Jun 2025 06:14:24 +0000 https://status.snapgpt.me/#8771f7f49de5ef889919ee8a406584419e4860cee8e08b4036f6b42f5e497f21 SnapGPT Application API recovered https://status.snapgpt.me/ Mon, 30 Jun 2025 06:09:14 +0000 https://status.snapgpt.me/#8771f7f49de5ef889919ee8a406584419e4860cee8e08b4036f6b42f5e497f21 SnapGPT Application API went down https://status.snapgpt.me/ Mon, 30 Jun 2025 05:50:24 +0000 https://status.snapgpt.me/#5dd7aea9d5c4127cb84b387236b7e69ce0c914a6ac0cf0c6d9d9433d04f1eafb SnapGPT Application API recovered https://status.snapgpt.me/ Mon, 30 Jun 2025 05:48:14 +0000 https://status.snapgpt.me/#5dd7aea9d5c4127cb84b387236b7e69ce0c914a6ac0cf0c6d9d9433d04f1eafb SnapGPT Application API went down https://status.snapgpt.me/ Sun, 29 Jun 2025 23:59:15 +0000 https://status.snapgpt.me/#ae5269dfc540c3461e3c1cd5338cbf8cf961f1ff0c858cf6d15da5687a8ccfac SnapGPT Application API recovered https://status.snapgpt.me/ Sun, 29 Jun 2025 23:18:05 +0000 https://status.snapgpt.me/#ae5269dfc540c3461e3c1cd5338cbf8cf961f1ff0c858cf6d15da5687a8ccfac SnapGPT Application API went down https://status.snapgpt.me/ Sun, 29 Jun 2025 21:56:12 +0000 https://status.snapgpt.me/#ee04aa3f0c4843def6fd5169b6742c990ec5cf947470704643d02e10c547eb5b SnapGPT Application API recovered https://status.snapgpt.me/ Sun, 29 Jun 2025 21:48:00 +0000 https://status.snapgpt.me/#ee04aa3f0c4843def6fd5169b6742c990ec5cf947470704643d02e10c547eb5b SnapGPT Application API went down