Incidents reported on status page for SnapGPT https://status.snapgpt.me/ en https://status.snapgpt.me/incident/740233 Thu, 09 Oct 2025 00:02:00 -0000 https://status.snapgpt.me/incident/740233#82917b06fdc2b560909706d52e062175c9a2005810b43227d753b0f651a361cc The earlier issue causing Anthropic Claude requests to fail has been fully resolved. All Claude Sonnet and related model requests are now processing normally. OpenAI GPT requests remained unaffected throughout. https://status.snapgpt.me/incident/740233 Wed, 08 Oct 2025 15:10:00 -0000 https://status.snapgpt.me/incident/740233#2df458adb54f9c23697022cb6ff23cbaf3c47213c952116344c009b0eb942ae2 We’ve identified an issue causing all Anthropic Claude requests to fail. OpenAI GPT requests remain unaffected. Claude Sonnet is currently unavailable due to a system-side problem. Our team is working on a fix and will provide an update shortly. https://status.snapgpt.me/incident/735802 Wed, 01 Oct 2025 16:10:00 -0000 https://status.snapgpt.me/incident/735802#59060f410c9c805e5582f8f63ccf0fcb9548f0f4d9a8f80b0bcee4dfad15258c We experienced a brief service disruption affecting the SnapGPT Application API starting at 9:39 AM CDT. A sudden surge in traffic temporarily exceeded our server capacity, which caused timeouts for some requests across multiple regions. The issue was resolved quickly at 9:50 AM CDT, and the API is fully operational again. We’re increasing our server capacity to better handle future demand spikes. Thanks for bearing with us during the interruption. If you ran into errors during this period, no action is needed — everything is back to normal. https://status.snapgpt.me/ Wed, 01 Oct 2025 14:50:24 +0000 https://status.snapgpt.me/#9bc555715590c890663bd32c6306a8f9a18b3ea37114e567d54cacd6d44fe214 SnapGPT Application API recovered https://status.snapgpt.me/ Wed, 01 Oct 2025 14:39:05 +0000 https://status.snapgpt.me/#9bc555715590c890663bd32c6306a8f9a18b3ea37114e567d54cacd6d44fe214 SnapGPT Application API went down https://status.snapgpt.me/incident/611537 Mon, 30 Jun 2025 06:30:00 -0000 https://status.snapgpt.me/incident/611537#a48e48fdc20a7b1c0bc1ad981fe8666965e50451d90ea23df0ed78399c5f906c Summary: SnapGPT services were degraded between June 25 and June 29, preventing real users from accessing core functionality, including the dashboard and subscription system. Details: An alpha version of internal test code was unintentionally running in our production environment, which caused significant degradation to our backend servers. This blocked access to the SnapGPT Dashboard, API, and Stripe webhook endpoints, meaning users were unable to sign up, manage subscriptions, or cancel during this time. Impact: - Dashboard was unavailable or unstable for most users - Stripe billing events and subscription management failed - New subscriptions and cancellations were not processed Resolution: As of June 29 at 12:30 PM PST, the test processes were fully disabled and all systems have been restored to full functionality. Stripe webhooks are once again receiving and processing events normally. Next steps: - Strengthened isolation between alpha/testing environments and production - Implemented stricter server resource monitoring and throttling rules - Added uptime checks for Stripe-related endpoints If you attempted to subscribe, cancel, or manage your billing and couldn’t, please contact us or use this link to access your Stripe Customer Portal directly. If the outage directly affected your use of the service, you may be eligible for a free subscription. We sincerely apologize for the disruption — thank you for bearing with us. — The SnapGPT Team https://status.snapgpt.me/incident/611537 Mon, 30 Jun 2025 06:30:00 -0000 https://status.snapgpt.me/incident/611537#a48e48fdc20a7b1c0bc1ad981fe8666965e50451d90ea23df0ed78399c5f906c Summary: SnapGPT services were degraded between June 25 and June 29, preventing real users from accessing core functionality, including the dashboard and subscription system. Details: An alpha version of internal test code was unintentionally running in our production environment, which caused significant degradation to our backend servers. This blocked access to the SnapGPT Dashboard, API, and Stripe webhook endpoints, meaning users were unable to sign up, manage subscriptions, or cancel during this time. Impact: - Dashboard was unavailable or unstable for most users - Stripe billing events and subscription management failed - New subscriptions and cancellations were not processed Resolution: As of June 29 at 12:30 PM PST, the test processes were fully disabled and all systems have been restored to full functionality. Stripe webhooks are once again receiving and processing events normally. Next steps: - Strengthened isolation between alpha/testing environments and production - Implemented stricter server resource monitoring and throttling rules - Added uptime checks for Stripe-related endpoints If you attempted to subscribe, cancel, or manage your billing and couldn’t, please contact us or use this link to access your Stripe Customer Portal directly. If the outage directly affected your use of the service, you may be eligible for a free subscription. We sincerely apologize for the disruption — thank you for bearing with us. — The SnapGPT Team