SnapGPT Website Incident — November 24, 2025

Status: Resolved
Duration: ~6 hours

Summary

The main SnapGPT website was unavailable for several hours due to the same DNS configuration issue that affected the SnapGPT API earlier in the day. This caused snapgpt.me to become unreachable or show redirect/SSL errors while DNS records were in a partially-propagated state.

Impact

The homepage at snapgpt.me would not load for some users

Some visitors saw “Too many redirects” or “This page isn’t working”

The website was intermittently unreachable across different regions

No user data or accounts were affected

The API and website outages were linked, but resolved separately

Resolution

We corrected the DNS configuration, applied subdomain-specific SSL rules, and re-established proper routing. Once DNS propagation completed globally, the website became fully accessible again.

Next Steps

We are improving our DNS management and monitoring to prevent multi-hour outages and ensure that website and API changes do not interfere with each other in the future. Additional safeguards and fallback routing will be implemented to improve reliability.

Thank you for your patience — everything is fully operational again.